Frequently Asked Questions

What Payment Methods does womensnowboot.com accept?    
We accept all major credit cards such as Visa, Master Card, Vise Electron, Delta and debit cards. However we do not accept prepaid gift cards.

How long does it take for the shipping to arrive?
Processing time for each order will take 1-3 business days for first orders and non for returning customers.
Standard Delivery Time is 7-10 business days, not including processing time.
Within the US Shipping can be shortened to 5-8 business days; however we can not guarantee that.
We will do our best to make sure to enable quickest delivery time.

Is womensnowboot.com a secure website?    
All Payments are done online through 100% secured http server!
womensnowboot.com uses an SSL certificate which guarantees 100% worldwide safe payment.

How do I trace my order?    
When a confirmation for your payment is cleared, (usually 24-48 hours) your order will progress to our shipping department and will be labeled and shipped; than you will immediately receive an email with full shipping info: shipping company and tracking number...

Does womensnowboot.com ship Worldwide?
Yes, womensnowboot.com ships worldwide to most countries on the globe.

What happens if I don't receive my package?        
womensnowboot.com has full insurance for lost packages.
It is unlikely to happen but If your package is lost, a new one will be sent to you promptly as a replacement.

In case we attempted to deliver your package it got sent back to us, we will re-ship it in 25% additional fee + $15 to cover the shipping and handling fees.
That also applies in cases of wrong or insufficient address given by the customer.

What should I do if the items were damaged upon receipt?    
womensnowboot.com has well trained quality assurance team which inspects each item before departure. Also, each item is doubled-boxed.
It's very unlikely to receive damaged items, but in some rare cases it could happen due to carriers' inappropriate care.
In that case, you need to inform our costumer service immediately upon receipt. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement.
We can not guarantee the condition of the shoes box.

Can there be color differences between the photos and the shoes I receive?
Some shoes are made in several editions, sometimes in gaps of years between them. Original materials and fabrics that were originally used for manufacturing the first edition are no longer being made.
Therefore some shoes from different editions might have slight differences in shades or materials. (fabrics, laces, etc)

What to do in case I don't receive any emails from womensnowboot.com after I made a purchase?
When you make a purchase from womensnowboot.com you should receive few informative emails such as shipping information. If you made a purchase and did not receive any email from womensnowboot.com within 72 hours from your purchase time; you should check your Spam mail to see if our emails end up there. In case there's also no womensnowboot.com emails in your Spam mail you will need to contact our Customer Service by email.

Why are womensnowboot.com prices are low?
womensnowboot.com buys stocks and outlets of brand name shoes from dealers and vendors from USA, Europe and Asia. Buying large quantities of shoes allows us to get much better prices then most online shoes store.Our goal is to keep competitive prices and provide affordable and attractive prices for our customers.

Your order is NOT charged at the time of the checkout submission process. Your credit card is charged only after your order has been fully reviewed and is ready for shipment.
In case you ordered 2 pairs or more and one or more pairs are out of stock, you will receive a partial-out-of stock notification and will be able to choose different pairs to replace the out-of-stock pair/s.
If the out of stock notification will not be replied in 72 hours you will be charged only for the the shoes that are in stock as they are ready for shipment.

*SATISFACTION GUARANTEED*
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the products we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.
 
                                                                                                                                                                       I still have a question!